Legal
Refund policy
Last updated 14 November 2026
LUTs, PowerGrades and sound effects are digital files. Once they are delivered you keep them for good, so all sales are final and we do not offer refunds for change of mind.
Before you buy
Check the compatibility notes and the free video tutorial on each product page, and email us if you are not sure the tools fit your camera or software. We are happy to answer before you buy.
If something is wrong with your files
If a file is damaged, missing or not as described, email us with your order number and we will fix it or replace it.
Your rights under consumer law
Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country, which cannot be excluded.
Who you are buying from
LOG & LOOK is a store run by Mariano Casaca (Casaca Films), Sydney, Australia. Contact: [email protected].